Refund policy

Return & Exchange Policy (Online Store Only)

We value your satisfaction and aim to make returns and exchanges as simple as possible. Please review the following policy carefully before submitting a return or exchange request.

Returns

To be eligible for a return, customers must contact EP YAYING Customer Service and submit a return request within 7 days of receiving the order.

All returns must be authorized by EP YAYING before merchandise is shipped back. Unauthorized returns may be refused.

Return Shipping

Customers are responsible for all return shipping costs. EP YAYING does not provide prepaid return labels.

Original shipping charges are non-refundable.

Exceptions apply to damaged, defective, or incorrect items caused by EP YAYING.

Return Inspection

All returned merchandise will be inspected upon receipt. Returns will only be approved after the merchandise has been received and inspected by EP YAYING.

If a return does not meet our requirements, EP YAYING reserves the right to deny the return. If the customer would like the merchandise shipped back, the customer will be responsible for the shipping cost.

Condition of Returned Merchandise

All returned merchandise must be in its original, resalable condition. Items must be:

Unworn, unused, and unwashed
Unaltered
Free from stains, odors, makeup, or other signs of wear
Returned with all original tags, packaging, and accessories intact

EP YAYING reserves the right to refuse returns that do not meet these requirements.

Exchanges

Eligible merchandise may be exchanged within 30 days of receiving the order.

Customers are responsible for shipping costs associated with both returning the original merchandise to EP YAYING and shipping the replacement merchandise.

Final Sale items are not eligible for exchange.

Sale & Final Sale Items

All sale items and items purchased using a discount code are considered Final Sale and are not eligible for return or exchange.

Personalized, custom-made, or made-to-order items are also Final Sale unless the item is defective or EP YAYING made an error in fulfilling the order.