Refund policy

We hope you are delighted with your EP YAYING purchase. If for any reason you are not fully satisfied, we are pleased to offer a 7-day return window from the date you receive your item.


Please note that our return and exchange policy applies exclusively to purchases made through our official online store.

 

 

 

Return Eligibility

 


To ensure the quality and integrity of our garments, returned items must meet the following conditions:

 

  • Unworn, unwashed, and undamaged

  • Free of stains, odors, or signs of wear

  • All original tags and labels attached

  • Returned in the original packaging

  • Accompanied by a receipt or proof of purchase

 


To initiate a return, please contact our customer service team at

epyaying_us_official@epyaying.com.


Return shipments must be sent to:


1 American Dream Wy, East Rutherford, NJ 07073


Once your return request is approved, we will provide a prepaid return label along with detailed return instructions.


Items returned without prior authorization will not be accepted.

 

 

 

Damaged or Incorrect Items

 


We kindly ask that you inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, please notify us immediately so we may promptly resolve the issue.

 

 

 

Non-Returnable Items

 


For hygiene and product integrity reasons, certain items are not eligible for return, including:

 

  • Garments that have been worn, washed, altered, or damaged after receipt

  • Items missing original tags or packaging

  • Final-sale merchandise

  • Gift cards

 


If you are uncertain about the eligibility of a particular item, we encourage you to contact us before submitting your return request.

 

 

 

Exchanges

 


To ensure availability and efficient processing, exchanges are handled through our return system.

Please return the original item first; once the return is approved, you may place a new order for your desired item.

 

 

 

International Orders

 


Our online store primarily serves customers within the United States.

For orders shipped outside the U.S., please contact us at

epyaying_us_official@epyaying.com

prior to placing an order or requesting a return to confirm available options based on your destination.

 

 

 

Refunds

 


Once your return has been received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.


Please note that your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at epyaying_us_official@epyaying.com.