Shipping Policy

Last Updated: Nov.11th.2024

Thank you for shopping with EP YAYING! We strive to provide you with an efficient and reliable shipping experience. Please read our Shipping Policy carefully to understand our practices regarding order processing, shipping times, costs, and international shipments.

1. Order Processing Time

All orders are processed and shipped within [1-3] business days from the time the order is placed. Please note that business days refer to Monday through Friday, excluding weekends and public holidays.

• Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms that we've received your order.
• Processing Time: After order confirmation, our team will process your order. This usually takes 1-3 business days, depending on stock availability and order volume.
• Shipping Time: The shipping time depends on the shipping method selected at checkout and your delivery location.

2. Shipping Methods and Costs

We offer several shipping options for both domestic and international orders. Shipping costs will be calculated during checkout based on the delivery address and the shipping method selected.

• Standard Shipping: Estimated delivery time is [5-7] business days. This option is available for both domestic and international orders.
• Express Shipping: Estimated delivery time is [2-3] business days for domestic orders. International express shipping may vary.
• International Shipping: Delivery times for international orders vary depending on your location. Standard international shipping typically takes [7-14] business days, while express shipping is usually [3-5] business days.

Shipping Costs: Shipping costs are calculated at checkout based on the shipping method, weight of the items, and destination. You can view the shipping options and costs before finalizing your purchase.

• Free Shipping: We offer free standard shipping on orders of two or more items within the United States.
• Shipping Fees: Standard shipping fees apply to all orders under the minimum threshold for free shipping. Express shipping and international shipping are subject to additional charges.

3. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the shipping carrier’s website or use the tracking information on our site.

Please allow up to 24-48 hours for the tracking information to update after receiving the confirmation email.

4. International Shipping

We are happy to offer international shipping to most countries. Shipping costs and delivery times for international orders will be calculated at checkout. Please note the following:

• Customs Duties & Taxes: International customers are responsible for any customs duties, taxes, or import fees that may apply to their order. These charges are determined by the destination country and are not included in the shipping costs at checkout.
• Customs Delays: International shipments may experience delays due to customs processing. EP YAYING is not responsible for delays caused by customs or other factors outside our control.

If you're unsure about customs duties and taxes, we recommend contacting your local customs office before placing your order.

5. Shipping Address

Please ensure that your shipping address is correct and complete before submitting your order. EP YAYING is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice an error with your address after placing an order, please contact us immediately, and we will do our best to update the information before shipment.

6. Order Issues and Shipping Delays

While we make every effort to ensure timely delivery, there may be occasions where shipments are delayed due to factors beyond our control, such as severe weather, public holidays, or carrier-related issues.

• Lost or Damaged Items: If your order is lost or damaged in transit, please contact us immediately. We will assist you in filing a claim with the carrier and arranging a replacement or refund if necessary.
• Delayed Shipments: If your order is delayed, we will work with the shipping carrier to resolve the issue. Please allow extra time for international shipments, as delays can occur due to customs processing or other external factors.

7. Returns and Exchanges

For information on how to return or exchange an item, please refer to our Return Policy. Please note that customers are responsible for return shipping costs unless the product is defective or an error was made by EP YAYING.

E103 Boutique Avenue, American Dream Super Shopping and Entertainment Center, New Jersey

+1551-285-6398